CigaretteAtlas Shipping and Returns Policy
Last updated: 1 September 2026
This policy explains delivery and unopened-item returns for orders placed through CigaretteAtlas.
Australia-wide delivery
We deliver to all regions of Australia. Estimated delivery time is 3–5 business days.
Any applicable delivery charge is shown separately at checkout. Orders remain subject to payment confirmation, stock availability and any required adult age or identity verification.
Unopened returns and exchanges
Unopened products may be returned or exchanged within 14 days of delivery. Products must remain sealed and in their original condition.
Contact support before sending an item back so the return can be matched to the correct order and return instructions can be provided.
Contact about delivery or a return
Send the page URL, product name, category path and the wording that needs checking.
Email: support@cigscope.com
WhatsApp: +44 7366482114
This policy does not exclude rights that cannot lawfully be excluded. Tobacco products are for adults aged 18 and over only.